Must Play's Terms & Conditions — Fully in Bengali

1 General Information

These Terms & Conditions apply to the use of the Must Play platform (mustplay.im) and all its services. Must Play is an internationally licensed online gaming and Sports Betting platform.

This document constitutes a legal agreement between Must Play and the user of the platform. By accessing the platform or creating an account, you are deemed to have read, understood, and agreed to these Terms & Conditions.

Must Play reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes will be considered acceptance of the updated terms.

2 Account Registration

To open an account with Must Play, you must meet the following requirements:

• You must be at least 18 years old.
• Accurate and complete information must be provided at the time of registration.
• Each person may register only one account.
• Operating multiple accounts from the same device, IP address, or payment method is prohibited.
• You are responsible for keeping your account password confidential.

Transferring or selling your account to a third party is strictly prohibited. Must Play may request a national ID, passport, or other documents for verification at any time.

3 Age Restriction & Verification

Must Play strictly prohibits anyone under 18 from gaming on the platform. Minors are not permitted to open an account or use the platform in any capacity.

Must play may request any one of the following documents at any time to verify your age:

• National ID Card (NID)
• Passport
• Birth Certificate
• Driving License

Withdrawals may be put on hold until verification is complete. If a minor is found to have used an account, it will be closed immediately and all funds forfeited.

4 Deposits & Payments

Deposit methods currently accepted on must play:

• bKash: Mobile Banking Transfer
• Cash: Mobile Banking Transfer
• Rocket: Mobile Banking Transfer
• Bank Transfer: Via Selected Banks

Important rules regarding deposits:

• Only use payment methods registered in your own name.
• Funds sent from third-party accounts will not be accepted.
• A minimum deposit amount applies — check the current limit on Must Play's payments page.
• Deposits are generally free of charge, though fees from your payment provider may apply.

5 Withdrawal Policy

The following conditions apply to withdrawals at Must Play:

• Withdrawals can only be processed from verified accounts.
• Withdrawals must be made using the same payment method used for the deposit.
• Winnings from bonuses can only be withdrawn after the wagering requirements have been met.
• Must Play reserves the right to delay or suspend withdrawals in cases of suspected suspicious activity.

Withdrawal Timeframe

• bKash/Nagad: 5–15 minutes (typically)
• Bank Transfer: 1–24 hours
• Account under verification: 48–72 hours

6 Bonuses & Promotions

Must Play's bonus and promotion offers change from time to time. Each offer comes with specific terms that must be followed.

General Bonus Terms:

• Each promotion may only be used once, unless otherwise stated.
• Bonuses may only apply to specific games or markets.
• Any unused bonus will be forfeited once it expires.
• Must Play reserves the right to withdraw or modify any bonus at any time.
• Any attempt to claim bonuses through fraud or abuse will result in account termination.

7 Betting Rules

The following rules apply to Sports Betting and casino games on must play:

Sports Betting

• Bets placed before an event begins generally cannot be cancelled for any reason.
• If an event is suspended or cancelled, bets will be settled in accordance with Must Play's specific rules.
• If odds change after a bet is placed, the odds at the time of placing the bet will apply.
• Must play reserves the right to void bets placed at clearly erroneous odds.

Casino Games

• All casino game outcomes are determined by a certified RNG (Random Number Generator).
• If a game is interrupted due to a technical issue, Must Play's decision on the outcome will be final.
• The RTP and rules for each game are available in the game information section.

8 Prohibited Activities

The following actions on must play will result in immediate account closure and possible forfeiture of balance:

• Creating or Operating Multiple Accounts
• Using bots, scripts, or automated software
• Using Another Member's Account
• Money Laundering or Suspicious Financial Transactions
• Bonus Abuse or Bonus Hunting
• Attempting to interfere with the platform's security systems
• Misconduct toward other members or staff

9 Account Closure & Suspension

Must play reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Violation of these Terms & Conditions
• Failure to complete the verification process
• Suspicious or fraudulent activity
• At the member's own request (self-exclusion)
• Extended period of inactivity

To close your account yourself, email us at support@mustplay.im.

10 Responsible Gaming

Must Play is deeply committed to Responsible Gaming. We want our members to enjoy gaming as entertainment — not let it become an addiction or a source of financial harm.

The following Responsible Gaming tools are available at Must Play:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Maximum loss limit within a set time period
• Session Time Limit: Session Time Management
• Self-Exclusion: Temporarily suspending your account for a set period
• Reality Check: Regular reminders to track your time and spending

For more details, visit our Responsible Play Visit the page.

11 Privacy & Data Protection

Must Play takes the protection of your personal data very seriously. For full details on how your information is collected, used, and kept secure, please see our Privacy Policy on this page.

In short:

• Your information is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Must Play may share information where required to meet legal obligations.

12 Legal Matters & Dispute Resolution

These Terms & Conditions are governed by international gaming laws. If you have a dispute with Must Play, please contact our support team first.

If the support team is unable to resolve the matter, it may be escalated to Must Play's licensing authority.

For any disputes regarding betting or game outcomes, Must Play considers the platform's logs and data as the final and binding evidence.