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Safe Gaming

At Must Play Responsible Gaming — Keep the fun, keep the control

Gaming is for fun — not stress. Must Play believes every member should know their own limits, and we're committed to giving you the most effective tools and support to stay within them.

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Must Play's Commitment

  • 18+ Only
  • Set budget and time limits with ease
  • Voluntary Break or Account Closure
  • Proactive support for identifying signs of addiction
  • 24/7 confidential support
  • Support for family members too
18+ Age Verification
24/7 Support Available
6+ Protection Tools
100% Confidentiality guaranteed
Know the Facts

What does responsible gaming actually mean?

Responsible gaming means treating gaming and betting as entertainment — not as a way to solve life's problems. Must Play firmly believes that gaming is only enjoyable when it's done in a controlled and mindful way.

Responsible gaming doesn't mean playing less — it means enjoying gaming with full awareness, a clear plan, and an honest sense of your own limits. At Must Play, we have multiple tools and support systems in place to keep every member protected.

Remember — no one can guarantee a win. Only bet what you can genuinely afford to lose.

Watch out for these warning signs

If you notice any of the signs below, reach out to Must Play support or take a break:

Chasing losses with bigger bets

Spending more time gaming than you planned

Hiding your gaming from family or friends

Feeling restless or irritable when you're not playing

Protection Tools

Must Play's Responsible Gaming Tools

Use our dedicated features to keep your gaming experience safe and enjoyable

Set a Deposit Limit

At Must Play, you can set daily, weekly, or monthly deposit limits. If you ever want to raise your limit, a 72-hour waiting period applies — a safeguard against impulsive overspending.

Session Time Limit

Decide in advance how long you'll play each day or each session. When the time is up, Must Play will automatically alert you and log you out if needed.

Cooling-off Period

You can take a break from gaming anywhere between 24 hours and 6 weeks. During this period, logging in won't be possible — which can be a real help when you need to clear your head.

Self-Exclusion

If you need a longer break, you can request self-exclusion for anywhere between 6 months and 5 years. During this time, no promotional messages will be sent to you either.

Loss Limit

Once you've lost a set amount, Must Play will automatically close your session. This is the most effective way to keep financial losses in check.

Reality Check Messages

At regular intervals, Must Play will remind you how long you've been playing and how much you've spent. These prompts help you make informed decisions as you go.

Step by step

How to use the protection tools

Setting up Must Play's responsible gaming tools is quick and simple. Just follow a few easy steps:

1

Log In to Your Account

Log in to Must Play and go to your profile settings. Look for the "Responsible Gaming" option there.

2

Set Your Limits

Deposit, time, or loss limit — choose what you need and set a limit that works for you.

3

Confirm

Once a limit is confirmed, it takes effect immediately. Reductions apply instantly; increases require a 72-hour waiting period.

4

Get in Touch When You Need Help

For any issues, email us at support@mustplay.im or reach us through live chat.

Check Yourself

Is your gaming under control?

Ask yourself the questions below — if most of your answers are "yes", consider seeking help:

Do you often end up betting more than your set budget?
Do you find yourself chasing losses after a losing streak?
Is gaming cutting into your work, family time, or sleep?
Struggling to cut back on gaming?
Are you spending borrowed money or dipping into savings for gaming?
Are you hiding your gaming from the people close to you?
Keep in Mind: Asking for help isn't weakness — it's courage. Must Play is always here for you.
Detailed Guide

Core Principles of Responsible Gaming

Follow these guidelines for a safe and enjoyable gaming experience on Must Play

Only Bet What You Can Afford

Before playing at Must Play, decide on the maximum amount you're comfortable spending and never go beyond it. Never use emergency funds or household money for gaming.

Never assume a win is guaranteed

Gaming is entertainment — not a source of income. No game on Must Play guarantees a win, so always be prepared for the possibility of losing.

Take Regular Breaks

Avoid long, unbroken gaming sessions. Take at least a 10–15 minute break every hour. Must Play's session timer feature is there to help.

Don't Play When You're Emotional

Gaming when you're feeling down, angry, or stressed is never a good idea. Use Must Play's cooling-off feature during those moments.

Let your family know

Talk openly with family or a trusted friend about your gaming. Hiding the habit is often a sign that something's wrong.

Don't Hesitate to Ask for Help

Must Play's support team is available 24/7. Reach out anytime with any concern — everything is completely confidential.

Age Restriction

Protection for under-18s

Must Play strictly does not provide gaming services to anyone under 18. This isn't just a legal requirement — it's our ethical responsibility.

Age verification is mandatory at registration. If there's any doubt, Must Play may request additional ID. If a user is identified as a minor, their account will be closed immediately.

If you're a parent and believe your child is using Must Play, please contact us at support@mustplay.im right away. We'll act promptly.

Advice for parents

Keep Your Family Safe

1

Set a PIN or password on your device

Use a screen lock to prevent children in your household from accessing Must Play on your device.

2

Don't Share Your Account Details

Keep your Must Play login details, password, and payment cards out of reach of children.

3

Have an open conversation

Have an open conversation with your children about the risks of online gaming and betting.

FAQs

Responsible Gaming Q&A

Straight answers to the questions Must Play members ask most

Your account cannot be reactivated before the self-exclusion period ends. If you wish to return after it expires, contact support@mustplay.im and complete a mandatory waiting period — to ensure the decision is well considered.

Yes, lowering your deposit limit takes effect immediately. However, increasing it comes with a 72-hour waiting period — this is in place to prevent impulsive overspending.

Must Play does not provide direct treatment services, but our support team can guide you to the right help. If you're showing signs of addiction, reach out to support@mustplay.im immediately.

Yes, your account balance remains completely safe during a break or self-exclusion period. Once the break ends or your account is reactivated, you can withdraw your funds.

Family members cannot make changes to your account directly, but they can reach out to Must Play support to raise a concern. We'll then contact you directly and take the appropriate steps.

Yes, all of Must Play's responsible gaming tools are completely free. Deposit limits, time limits, cooling-off, or self-exclusion — everything is available at no cost, for your protection.

Play Responsibly, Play Happily

Join Must Play for a safe and controlled gaming environment. Your protection is our top priority.

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