Must Play's Privacy Policy — your data is safe with us

1 Introduction

Must Play (mustplay.im) is recognised as the most trusted online gaming and Sports Betting platform among members in Bangladesh. At the heart of that trust is our privacy policy — which places the protection of your personal information above all else.

This privacy policy applies to Must Play's website, mobile platform, and all related services. By using any Must Play service, you are considered to have agreed to this policy.

We believe privacy is not merely a legal obligation — it is our ethical responsibility to our members. That is why Must Play maintains the highest level of transparency in every aspect of how your data is collected, stored, and used.

2 What Data We Collect

Must Play only collects information that is strictly necessary — no unnecessary data is ever requested. The types of information we collect:

Type of Data	Example	Requirements
Introductory Information	Name, date of birth, gender	Account Verification
Contact Information	Email, phone number	Account Security
Payment Information	BKash/Nagad number, transaction history	Financial Transactions
Identity Documents	NID, passport (if required)	Age & Identity Verification
Technical Information	IP address, device, browser	Security & Fraud Prevention
Usage Data	Game history, betting records	Service Improvement

3 How We Collect Your Data

Must Play collects information through several methods:

• Provided directly by you: Information you provide during registration, KYC verification, or when contacting support.
• Automatic Collection: Through cookies, log files, and tracking technologies during your site visit.
• From third parties: From payment providers or identity verification services.
• Public sources: On a limited basis, where required for fraud prevention.

4 How We Use Your Data

Must Play uses your information solely for the following purposes:

• Account Management: To verify registration, login, and account identity.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues quickly and effectively.
• Security: To prevent fraud, money laundering, and account hacking.
• Legal Obligation: To meet the requirements of licensing authorities.
• Service Improvement: For analytics to help improve the Must Play platform.
• Contact: To send you important updates or promotional messages (with your consent).

Must Play never shares your data with third parties for advertising purposes. Your information is never used for anything not described in this Privacy Policy.

5 Data Sharing Policy

Your data is never sold at Must Play. However, in limited circumstances, certain information may be shared with specific parties:

Who Your Data May Be Shared With

• Payment Provider: Only the minimum information required to process transactions with bKash, Nagad, or your bank.
• Identity Verification Service: With registered and trusted providers for the KYC process.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Service providers that support platform operations — all bound by Must Play's confidentiality agreement.

6 Data Protection Methods

Must Play follows the highest industry standards to protect your data:

• SSL/TLS Encryption: All communications on the site are secured with 256-bit encryption.
• Firewall & IDS: Advanced security measures to block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by external experts.
• Staff Training: All Must Play staff are trained in data protection.
• Minimum Access Policy: Only authorised personnel have access to specific data.

Please note, however, that no platform can guarantee 100% security on the internet. Must Play is committed to minimising risk to the greatest extent possible.

7 Cookies & Tracking Technologies

Must Play's website uses cookies — small text files stored in your browser.

Cookie Types

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance Cookies: To monitor site speed and performance.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: For collecting site usage statistics — no individuals are identified.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

8 Your Rights

As a Must Play member, you have the following rights over your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Data Portability: The right to receive your data in a portable format.
• Marketing Opt-Out: The right to opt out of promotional emails or messages.

To exercise any of these rights, email us at support@mustplay.im. Must Play will respond within a maximum of 30 business days.

9 Data Retention Period

Must Play does not retain any information longer than necessary. General rules:

• Active account data: For as long as your account remains active.
• Financial Records: Up to 5–7 years as required by legal obligations.
• KYC Documents: For a period specified by legal requirements.
• Closed Account Data: Generally up to 2 years after account closure.
• Support Conversations: Up to 1 year after the issue has been resolved.

10 Privacy of Minors

Must Play strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If it is discovered that a minor has created an account, that account will be immediately closed and all collected data will be permanently deleted.

If you believe your child is using Must Play, please contact us immediately.

11 Policy Updates

Must Play may update this Privacy Policy when necessary. In the event of changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Members will be notified by email of any significant changes.
• Continued use of Must Play after any policy changes will be considered acceptance of the updated policy.

We recommend checking this page regularly for any updates.

12 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact Must Play's data protection team: